Privacy Policy

1. Information We Collect

We collect the following categories of information to provide and improve our platform:

a. Personal Information

• Full name, date of birth, and nationality
• Government-issued ID (passport, driver's license)
• Proof of address (utility bills, bank statements)
• Wallet address and transaction history
• Email address and phone number

b. Technical Data

• IP address and browser information
• Device type and operating system
• Pages visited and features used
• Blockchain wallet interactions

2. How We Use Your Information

Your information is used for:

• KYC/AML compliance verification
• Platform operation and maintenance
• Transaction processing and record-keeping
• Fraud detection and security
• Legal and regulatory compliance
• Customer support and communication

3. Data Storage & Security

We implement industry-standard security measures:

• All personal data encrypted at rest (AES-256) and in transit (TLS 1.3)
• KYC documents stored in segregated, encrypted databases
• Smart contract immutable record does not contain personal data
• Regular security audits by third-party firms
• Access controls and multi-factor authentication for staff

4. Data Sharing

We may share your information with:

• Regulatory authorities (as required by law)
• KYC verification partners (UBPP LM PT Aneka Tambang Tbk (ANTAM) [NC])
• Custodian (PT Pegadaian (Persero) [NC]) for shipping purposes
• Insurance provider (PT Asuransi Jasa Indonesia (Jasindo) [NC]) for claims

We do not sell personal data to third parties.

5. Your Rights

Under applicable law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (subject to legal retention)
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

6. Data Retention

We retain personal data for the duration of your account plus 5 years, as required by Singapore financial regulations. Blockchain transaction data is permanent and immutable by design.

7. Cookies

We use essential cookies for platform functionality. No tracking or advertising cookies are used. Session cookies expire when you close your browser. You may disable cookies in your browser settings, though some features may not function properly.

8. International Transfers

Your data may be processed in Singapore and other jurisdictions where our service providers operate. We ensure appropriate safeguards are in place through standard contractual clauses.

9. Changes

We will notify users of material changes to this policy via email and platform notice. Continued use after changes constitutes acceptance.